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Patient Charter
Our Practice Charter
We aim to provide the best possible service to our patients and hope you will feel that we achieve that aim.
The care of your health is a partnership between yourself and the Primary Health Care Team.
The success of that partnership depends on an understanding of each other's needs and cooperation between us.
Our Responsibility To You
- You will be greeted courteously
- You have a right to confidentiality
- You have the right to see your medical records subject to the limitations of the law
- You will be seen the same day if your problem is urgent. You will be assessed via the telephone triage system and arrangements will be made to see you if necessary
- You will be seen by your own doctor whenever possible but this cannot be guaranteed
- You will be informed if there will be a delay of more than 20 minutes for your appointment
- You will be referred to a consultant when your GP thinks it necessary
- You will be given the result of any test or investigation on request or at your next appointment
- Your repeat prescription will be ready for collection within 4 working days of your request
- Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly
Your Responsibility To Us
- Please treat all surgery staff with the same respect - we are all just doing our job
- Do not ask for information about anyone other than yourself
- Tell us of any change of name, address or telephone number so that our records are accurate
- Only request an urgent appointment if appropriate
- Please cancel your appointment if you are unable to attend
- Only request a home visit if you are too ill to attend the surgery & try to call before 10.30am
- Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency
- Please allow sufficient time for your consultant's letter / results of any tests to reach us
- Please attend for review, when asked, before your next prescription is due
- Do let us know whenever you feel we have not met our responsibility to you
- We would, of course, be pleased to hear when you feel praise is due as well
Reviewed March 2025